With soaring competition and customer expectations continue, quality self-service is essential to keep up with the needs of the today's, mobile-first traveller. Why should wait times for support be longer than security lines at the airport. Let's solve this with an automation-first strategy with Wavyr’s travel & airlines conversational AI.
Increase in upsell.
Wait time reduction
Watch your customer satisfaction reach new heights with Wavyr’s on-demand, self-service travel and airline chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice.
Anytime, anywhere, let your customers:
✓ Search for flights, hotel rooms and destinations
✓ Look up flight time, reservations & check-in
✓ Purchase tickets and packages
✓ Get updates on delays and issues
✓ Access rewards and loyalty points
✓ Identify lost items and baggage
With Wavyr, your customer support team can automate actions that generate revenue.
Drive new sales with proactive, personalized cross-sell opportunities and up-sell promotions:
✓ Purchase tickets and reserve rooms
✓ Access lounge privileges
✓ Upgrade seats, meals and entertainment
✓ Purchase hotel rooms, car rentals and tours
✓ Join your loyalty program
Wavyr integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.
Handle high churn customer scenarios and deliver a complete experience:
✓ Address pricing concerns
✓ Inform of flight changes and delays
✓ Address missed connections or cancellations
✓ Continue the conversation within the same chat window
✓ Complete chat transcripts for live agents
✓ Unified bot and live chat UI