Customers’ expectations of 24/7 support are becoming higher, and banks that maintain no high-quality self-service risk getting left behind. Let's empower every customer with conversational AI, and give a personal touch to each conversation by introducing an automation-first strategy with Wavyr's finance chatbot.
Increase in upsell.
Wait time reduction
Empower customers to self-serve with Wavyr’s on-demand conversational banking chatbot. Dramatically reduce wait times and call center inefficiency by providing a personalized experience that automates both answers and actions in the customer’s language of choice.
Anytime, anywhere, let your customers:
✓ Find the closest branch and hours
✓ Book appointments
✓ Search for new products and services
✓ Change contact information
✓ Get updates on accounts and balances
✓ Report lost or stolen cards
✓ Generate paperless billing
✓ Sign up for online banking
With Wavyr, your customer support teams can automate actions that drive revenue and grow customer lifetime value with timely, personalized offerings.
Effortless cross-sell and up sell promotions with proactive, personalized selling:
✓ Purchase new products
✓ Increase credit limits
✓ Promote packages
✓ Apply for new cards, loans or mortgages
Ada integrates with live chat software to escalate high-value requests to live-agents for focused support and ensures a positive conversation by providing the agent with a full transcript.
Resolve high-churn customer scenarios:
✓ Fees, rates and additional charges
✓ Technical or access issues
✓ One chat experience
✓ Chat transcripts for live agents
✓ Unified bot and live chat UI