Cash in the benefits of our Ecommerce and retail chatbot

You work hard to discover why customers abandon their carts, but when they need your support - you abandon them.

Industry leaders using conversational AI

It’s time to automate with wavyr

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Wavyr’s e-commerce and retail chatbot.

80%

Automated inquiries

8%

Increase in upsell.

20+

Languages

95%

Wait time reduction

Create self-service that keeps customers satisfied

Add better service to your cart

Make every touch-point a delightful one with Wavyr’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

✓ Track order status
✓ Change delivery details
✓ Reference return and refund policies
✓  Make exchanges
✓  Understanding fitting and sizing
✓  Check product stock

Deliver profits, not delays

With Wavyr, your customer support team can automate actions that generate revenue

Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:

✓ Make product recommendations based on past purchases
✓ Offer tailored promotions and coupons
✓ Add items to orders  
✓ Manage subscriptions
✓ Drive upsells with related products, warranties, and add-ons

Skip the line to agent success

Wavyr integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

✓ Help with returns and refunds
✓ Address delivery concerns and delays
✓ Continue the conversation within the same chat window
✓ Complete chat transcripts for the live agent
✓ Unified bot and Live chat UI within the CRM of choice
✓ Feature-rich experience 

"[Conversational AI] has saved us from hours of support tickets, informed product decisions, and is a delight to use."