Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Wavyr’s e-commerce and retail chatbot.
Increase in upsell.
Wait time reduction
Make every touch-point a delightful one with Wavyr’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.
Anytime, anywhere, let your customers:
✓ Track order status
✓ Change delivery details
✓ Reference return and refund policies
✓ Make exchanges
✓ Understanding fitting and sizing
✓ Check product stock
With Wavyr, your customer support team can automate actions that generate revenue
Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:
✓ Make product recommendations based on past purchases
✓ Offer tailored promotions and coupons
✓ Add items to orders
✓ Manage subscriptions
✓ Drive upsells with related products, warranties, and add-ons
Wavyr integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.
Handle high churn customer scenarios and deliver a complete experience:
✓ Help with returns and refunds
✓ Address delivery concerns and delays
✓ Continue the conversation within the same chat window
✓ Complete chat transcripts for the live agent
✓ Unified bot and Live chat UI within the CRM of choice
✓ Feature-rich experience