With telecom competition on the rise, customer experience has become the ultimate differentiator. Leading the charge? The quality of service -- more importantly, the quality of self-service. Lengthy hold times are unacceptable and telecom businesses must stop relying on archaic live support. Introduce an automation-first strategy, underpinned by Ada’s telecom chatbot.
Increase in upsell.
Wait time reduction
Boost customer satisfaction by introducing Ada’s on-demand, self-service telecom chatbot as the frontline of your support. Reduce wait times with a personalized experience that automates both answers and actions in the customer’s language of choice.
Anywhere, anytime, let your customers:
✓ Generate a paperless bill
✓ Track their next device upgrade and warranty
✓ Monitor monthly data allotment
✓ Check account balance and payment schedule
✓ Set up calling features and voicemail
With Wavyr, your customer support team can automate actions that generate revenue.
Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:
✓ Upgrade devices and plans
✓ nternet/TV/landline packages
Just because your customer base is growing, doesn’t mean your support team has to explode. Wavyr integrates with live chat software to escalate high-value requests to agents who provide focused support, armed with a full transcript to continue the conversation.
Resolve high churn customer scenarios and deliver a complete experience:
✓ Product or pricing concerns
✓ Match competitive offers
✓ Explain additional charges
✓ Update on service disruptions
✓ Eligibility for promotions
✓ Seamless conversation within one chat window
✓ Complete chat transcripts
✓ Unified bot and live chat UI