Telecom competition is fierce. So is our chatbot.

You provide customers with the latest and greatest in devices, prices and plans, empowering them to connect instantly with anyone at any time. And yet, when customers want to contact your support, you put them on hold.

Industry leaders using conversational AI

Dial 'A' to automate first

With telecom competition on the rise, customer experience has become the ultimate differentiator. Leading the charge? The quality of service -- more importantly, the quality of self-service. Lengthy hold times are unacceptable and telecom businesses must stop relying on archaic live support. Introduce an automation-first strategy, underpinned by Ada’s telecom chatbot.

80%

Automated inquiries

8%

Increase in upsell.

20+

Languages

95%

Wait time reduction

Upgrade your telecom support strategy

Great service. On speed-dial.

Boost customer satisfaction by introducing Ada’s on-demand, self-service telecom chatbot as the frontline of your support. Reduce wait times with a personalized experience that automates both answers and actions in the customer’s language of choice.

Anywhere, anytime, let your customers:

✓ Generate a paperless bill
✓ Track their next device upgrade and warranty
✓ Monitor monthly data allotment 
✓ Check account balance and payment schedule
✓ Set up calling features and voicemail

Answer the call for revenue

With Wavyr, your customer support team can automate actions that generate revenue.

Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:

✓ Upgrade devices and plans
✓ Top-up data
✓ Make account payments 
✓ Long-distance packages 
✓ Pay Per View channel purchases
✓ Travel promotions
✓ I
nternet/TV/landline packages

Skip the line to agent success

Just because your customer base is growing, doesn’t mean your support team has to explode. Wavyr integrates with live chat software to escalate high-value requests to agents who provide focused support, armed with a full transcript to continue the conversation.

Resolve high churn customer scenarios and deliver a complete experience:

✓ Product or pricing concerns
✓ Match competitive offers
✓ Explain additional charges 
✓ Update on service disruptions 
✓ Eligibility for promotions 
✓ Seamless conversation within one chat window
✓ Complete chat transcripts 
✓ Unified bot and live chat UI

"From our customers to our agents, and even into the C-suite, [conversational AI] has surpassed the expectations of all our stakeholders."